What is Your Business Philosophy?
Customer Service
Statement?
Satisfaction Guarantee
How do I order?
How will I get confirmation that my order shipped?
How long does it take for an order to delivered?
What credit cards do you accept? Can I send a check?
Is my credit card information secure?
Will you share my email address and other info with other
businesses?
When is my credit card charged?
What is your Return Policy?
How long does my refund take?
Any other questions we haven't answered?
Who we are
and where are we located? (Opens a new window)
About Us and Our Policies
Our Business Philosophy
The objective of our business is to provide our customers high quality
products at affordable prices together with reliable customer service. We
hope you will enjoy visiting our web site and using our products as much
as we enjoyed providing them for you.
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Customer Service
Is our first priority! With over 25 years in the retail, we learned
the most important thing in building a business is your customers. This
is a family operated business that cares about each and every one our customers.
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10 Day Satisfaction Guarantee
We know how difficult it can be to buy that special someone the perfect
gift. That's why we stand behind all orders with our 10 day satisfaction
guarantee. If you do not feel that your purchase has met your expectations,
we will exchange or refund the purchase price or the item within 10 days
from the day you receive your order. See our return policy click
here.
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How do I order online?
Click on one of our product categories or use the search
page if you are having trouble finding a particular item.
Once you have found what you are looking for click on the order button
to add to your shopping cart.
You will see your shopping cart which will list cost for each item and
the quantity you've ordered. You can change your mind later and easily add
or subtract items from your shopping cart.
Continue shopping until you're ready to check out. When you have completed
shopping click on the Shopping
Cart.
You can make any changes to your order anytime you want. You can remove
items, add or subtract from the quantities ordered by hitting the buttons
provided in the shopping cart. Many item have limited quantities. You will
not be able to make any changes after you check out. Contact us email at
Customer Service Dept
if you find you must make additional changes to your order after checking
out.
When emailing us about your order, please place your order number in the
subject heading so we may expedite your request.
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How will I get confirmation that my order shipped?
You will receive an initial E-mail confirmation that your order has been
received.
You will receive a second email when the order shipped. This email will
also include a tracking number (if available) .
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How long does it take for an order to delivered?
This depends on the country the order is being shipped to, here are the
estimated delivery times. We use Canada Post and Purolator courier. We
only ship orders to Canada and USA
Country |
Shipping
Method |
Est.
Delivery
in
Business Days from date shipped |
Canada |
Xpresspost |
3-5 Days |
Canada |
Purolator |
1-2 Days |
USA |
Register Air Mail |
6-12 Days |
USA |
Purolator |
2-3 Days |
Shipping charges are based on items purchased and size of order. Shipping
starts at $6.95 and up.
If you live in a country not listed or have any other questions on our
shipping policy please email:
Customer Service Dept
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What credit cards do you accept?
We accept Visa and Master Card and Paypal.
We accept money order payments. Be sure to put your order number on your
money order. If money order is not receive within 15 days of the order date
it will be cancelled.
When emailing us about your order, please place your order number in the
subject heading so we may expedite your request.
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Is my credit card information secure?
Security is one of our highest priorities and we take every precaution to
protect your personal information both online and off-line. Information
requested when registering or ordering goods (including your credit card
details) is encrypted with SSL (Secure Socket Layer), the industry standard
encryption software.
Woodbnice.com makes every effort to protect your online order by using
Secure Sockets Layer (SSL) Technology.
Click here to view are committed
to protecting your privacy!
For credit card purchases your card details including the CVC number.
The CVC number is a 3 digit code that is printed on the back of the credit
card next to the signature strip. Because the CVV/CVC is not stored in a
card's magnetic strip data and can not be picked up by an impression or
rubbing of the card, it is extra security to protect the buyer and us from
fraud because the person who can provide the card's CVV/CVC must also have
the card physically in his or her possession.
 |
You will find this three-digit security code of Mastercard
and Visa credit card printed at the top of the signature strip on the
reverse of the card.
|
Will you share my E-mail address or other info
with other businesses?
Absolutely Not. We do not share or sell any customer emails or information.
We are committed to protecting your privacy. We use the information we
collect about you to process orders and to provide a more personalized
shopping experience. We will only use the information that we collect about
you lawfully. We will not sell, share, or rent this information to others.
During the registration or ordering process we collect some or all of the
following information:
Your name and address
Your contact telephone numbers (to enable us to contact you in the event of
a query)
Your e-mail address
For credit card purchases your card details including the CVC number.
The CVC number is a 3 digit code that is printed on the back of the credit
card next to the signature strip. Because the CVV/CVC is not stored in a card's
magnetic strip data and can not be picked up by an impression or rubbing of
the card, it is extra security to protect the buyer and us from fraud because
the person who can provide the card's CVV/CVC must also have the card physically
in his or her possession.
|
You will find this three-digit security code of Mastercard
and Visa credit card printed at the top of the signature strip on the
reverse of the card.
|
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When is my credit card charged?
Your order will be charged to your credit card within 24 hours of shipping.
Freight/Mailing charges will be included.
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What is your Return Policy?
Your satisfaction is very important to us. We accept returns for an exchange,
credit, or refund within 10 days of the item(s) recieved date. All items
are shipped with a tracking number. Items must be in their original condition,
not worn, or altered. We will not reimburse the return shipping. Any exchange,
credit or refund will be for the original price paid, minus shipping, handling
and 15% restocking fee. In the event that
the item is unavailable for replacement, a refund will be processed. If
we feel that the return policy is being abused we reserve the right to
refuse any exchange, credit or refund. Refunds will be processed via the
method used for payment.
How to Return an Item- Please include the packing slip and any warranty
cards that you received with your shipment, indicate the reason for the
return, and the action you'd like us to take. We will exchange or refund
the purchase price of the item.
Send packages securely wrapped and postage-paid to the address indicated
on the packing slip. If you cannot find your packing slip, please email
Customer Service
Dept for the correct return address. When emailing us about your
order, please place your order number in the subject heading so we may expedite
your request.
When sending back please insure the item and include a tracking number.
Woodbnice.com is not responsible for returned items lost or damaged in
transit.
Crediting your refund. Once we have received and processed your return,
we will send you an email stating the amount we are crediting your credit
card. Please allow 10 business days for us to process your return. It may
take up to two credit card statements for your credit to appear.
Please let us know if you ever have any problems or concerns about our
policies. We appreciate your feedback.
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How long does my refund take?
Once we have received and processed your return, we will send you an email
stating the amount we are crediting your credit card. Please allow 10 business
days for us to process your return. It may take up to two credit card statements
for your credit to appear.
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If you have any other questions not in this FAQ please email us Customer
Service Dept
We appreciate hearing from you. We always welcome feedback.
When emailing us about your order, please place your order number in the
subject heading so we may expedite your request.
A Customer Service representative will return your call or email as soon
as possible.
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